- Estate Life
COVID-19 Precautions & Preparations
Our Commitment to you
We are delighted that we are open and welcoming guests back to our home in the hills again.
We realise that for many of you there are some concerns when it comes to staying at the hotel, but rest assured our main objective is to ensure that you can ‘Escape with Confidence’ and with this in mind, we invite you to read all about the preparations and procedures that we have taken.
As owners, we are ultimately responsible for safely operating in this post-COVID 19 environment and on a day to day basis our House Manager and his team have operational responsibility. If the information below, does not answer your questions or concerns, then please do speak to us directly.
Shazra or Jessica at Reservations 0712 641 641 or firstname.lastname@example.org
House Manager 0715 641 641 – email@example.com
Rosyth Estate House has always been synonymous with exemplary standards of service, housekeeping, and health & safety.
In response to the COVID-19 pandemic, we have enhanced our exacting standards to a new level across all aspects of our hotel operations. The standards we have implemented are based on the guidance we have received from SLTDA, the Ministry of Health and best practice from around the world. Due to the constantly changing nature of this guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated. The information detailed below may, therefore, change without notice.
As we are managing a public health issue, we expect the full support and co-operation of all of our stakeholders – our guests and our team. Only through our collective efforts can we successfully combat the spread of COVID-19 and keep each other safe and healthy.
An important part of your safety is eliminating unnecessary paperwork and documents such as food and drinks menus, which are normally passed from guest to guest. For the time being, we have gone electronic with all of these documents. Please download the app for your personalised copy of all our documents.
Rosyth Estate is and will remain private.
To be present on the property, you either need to be a guest, a staff member or a pre-authorised engineering contractor. With only ten rooms and suites, each designed with privacy in mind, and all of which are set on a 64 acres estate, we are ideally suited to allow for more space, naturally.
Our team look forward to welcoming you to our home in the hills. For detailed information on our approach please read on, but we hope you will have appreciated by now that we are committed to providing you with a safe and ultimately relaxing time at our home in the hills. We hope you enjoy the treat.
Farzana and Neil Dobbs
COVID 19 Hotel operating procedures
All guests will be contacted in advance to discuss their reservation. We request that guests complete the following in advance of their stay and provide it electronically at least 24 hours prior to arrival. This will speed up the check-in process and reduce close contact.
On confirmation of your reservation, we request that you download the mobile app, details of which will be emailed to you. Conformation of your reservation can be found here, along with copies of our menus, drinks lists and guest information booklets.
We would ask all guests to provide us in advance with their approximate arrival time.
We would respectfully remind guests of the following:
During your stay at Rosyth, guests will not be asked to sign any meal or drinks vouchers, which is our normal practise. At checkout guests will be emailed with a copy off their check out bill. If required they will be provided with a hard copy of the bill. We respectfully request that all accounts are settled by credit or debit card as we are keen to minimise handling of cash. Credit card machines will be sanitised after every use.
The Rosyth Estate House offers multiple spaces for relaxing and eating. Most spaces are outside and afford the opportunity for open air living. All furniture has been positioned for social distancing.
All rooms will be thoroughly steam cleaned and sanitised prior to guests check in. Rooms, wherever possible will be left vacant for 24 hours between guests.
Both the indoor and open-air dining rooms allow for good social distancing and have been set up to meet legal requirements. A table will be allocated to guests for exclusive use during their stay. The Butlers will do their best to accommodate guests’ preferences for where they would like to sit.
The Rosyth Estate operates their kitchens to the highest standard and all food health and safety measures are followed. We will be reviewing menus and preparation methods to make sure that all new regulatory standards are adhered too. At the same time the following procedures have been included in our daily HACCP measures.
Appropriate chlorine and PH levels (between 7.4 & 7.8) are maintained at all times. Such levels are monitored at least twice daily and recorded in the logbook. Filters in the pool are cleaned and backwashed daily.
In the interests of hygiene pool towels are not being left on sunbeds and will be left in guest bedrooms.
All sunbeds are sanitised by the housekeeping staff at least twice daily and additional freshly laundered pool towels are available on request. Used towels should be removed from the sunbeds and taken back to the guest’s bedroom.
Guests should use the pool in family groups and no more than 6 guests to be in the pool at any one time. Guest are asked to respect social distancing whilst in the pool area.
Walks within the private 64 acres Rosyth Estate are permitted and will be guided by a member of staff. On returning to the property guests are asked to undertake thorough hand washing.
Visits to the team factory are currently suspended.
In keeping with best practice, we request that drivers do not enter the property past the designated drop off zone, where rest room facilities are available. Driver’s accommodation is not available on property.
The health and wellness of our staff is of the highest priority. The team have been trained and are committed to providing the highest levels of safety for our Guests: Members of our team will:
In the unlikely circumstances that a member of the staff feels unwell, a protocol is in place for them to self isolate whilst as an assessment of their health is made.
12th July 2020.